12. If something does not work¶
| Observation | Cause and remedy |
|---|---|
| LED off | no power: check power bank and cable |
| LED stays red | The box does not start. Switch it off and on again. If it stays that way: administrator. |
| LED green, the tag is not recognized | Place the tag in the middle. Try another tag. If the box recognizes no tag any more: switch it off and on again. |
| LED yellow | The tag is not linked: section 7.2 |
| LED yellow/red in turn | The album of the tag was deleted: link it again (section 7.2) |
| LED red, blinking | The album is broken: tab "Albums", open the album (section 7.1). A tag of Spotify: Spotify cannot play on this box – tab "Spotify", cards "Account" and "Player" (section 9). |
| LED aqua, no sound (radio, Spotify) | The station or Spotify cannot be reached: check the WLAN (sections 8 and 9) |
| LED green → aqua → blue, it takes long | The box fetches the album from the library. The first track takes some seconds, depending on the WLAN. If the LED starts blinking red: the library cannot be reached, and the album has never been on this box. |
| LED red, white, magenta, yellow in turn | section 13.4 |
| LED white/blue, no sound | Pause. Play, "next", or take the tag off and place it again (section 4) |
| LED blue, no sound | Is a headset connected? Then only it plays. Check the volume. |
| The headset does not connect | Switch the headset off and on, wait a few seconds. Connected to a phone? Disconnect it there. Otherwise pair again (section 5.1). |
| Pairing: the LED blinks red | The headset was not in pairing mode or too far away: repeat. |
| The sound in the headset is overlaid by other sounds | The headset is also connected to a phone (section 5.6). |
| The web page does not open | Device in the same WLAN? Box switched on (LED)? https:// in front? |
| Login refused | Check the password. After several failed attempts wait 30 seconds. |
| The album starts from the beginning instead of the old position | The album had been listened to the end, or the tag was linked to another album, or the playlist was shortened. |
Troubleshooting for administrators: administration, section 9.